ctk444 Privacy Policy

1. Introduction and Scope

ctk444 ("we", "us", "our") is committed to protecting the privacy of all individuals who access and use the ctk444 platform at ctk444.app (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, sharing, and deletion of personal data submitted to or collected by the Platform.

This Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and any individual who contacts ctk444 customer support. By using the Platform, you confirm that you have read and understood this Policy. If you do not agree with the practices described herein, please discontinue use of the Platform immediately.

This Policy should be read in conjunction with the ctk444 Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.

2. Data We Collect

ctk444 collects personal data from you in the following categories:

ctk444 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless explicitly required by law or requested as part of a responsible gaming self-exclusion process.

3. How We Collect Your Data

Personal data is collected through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, placing bets, claiming bonuses, or contacting customer support.
• Automated technologies: Technical and usage data collected automatically when you browse the Platform, including via cookies, server logs, and analytics tools.
• Third-party sources: Identity and fraud-risk data supplied by payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and identity verification service providers, in order to confirm the accuracy of information you have supplied to us.

4. How We Use Your Data

ctk444 uses your personal data only for specific, documented purposes. The table below outlines the primary uses and the legal basis for each:

ctk444 will not use your personal data for automated decision-making that produces significant legal effects without human review.

5. Cookies and Tracking Technologies

The ctk444 Platform uses cookies and similar tracking technologies to ensure the Platform operates correctly, to remember your session state, and to collect anonymous analytics data that helps us improve the user experience.

The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. They cannot be disabled without breaking Platform functionality.
• Analytics cookies: Used to collect anonymised data about how users interact with the Platform — such as pages viewed and session duration. This data helps ctk444 identify usability issues and improve navigation.
• Preference cookies: Used to remember settings you have configured, such as language preferences or responsible gaming limit selections.

ctk444 does not use advertising or cross-site tracking cookies. Third-party advertising networks do not place cookies on the Platform. You may configure your browser to block or delete cookies, but please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.

6. Data Sharing and Third Parties

ctk444 does not sell, rent, or lease your personal data to any third party. Data is shared only in the following limited circumstances, and only to the extent necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum financial data required to process your transactions securely.
• Identity verification providers: Third-party KYC service providers may receive identity document copies and personal details to conduct age and identity verification on ctk444's behalf.
• Fraud prevention services: Anonymised technical and behavioural data may be shared with fraud detection systems to identify and block fraudulent activity.
• Game studios: Licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive anonymised player session data necessary to deliver their game content. No personally identifiable information is passed to game studios.
• Legal authorities: ctk444 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect the rights and safety of the Platform and its users.

All third parties with whom ctk444 shares personal data are required to process that data only for the stated purpose and to maintain appropriate security standards.

7. Data Retention

ctk444 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this Policy or to comply with legal obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years after account closure, in line with standard AML and KYC record-keeping requirements.
• Transaction and bet history: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the last communication.
• Technical and usage logs: Retained for up to twelve (12) months in aggregate anonymised form.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Data Security

ctk444 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ctk444 servers;
• Encryption of sensitive data fields at rest, including payment method references and identity document copies;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their job function;
• Regular internal security reviews and vulnerability assessments;
• Secure data disposal procedures when personal data reaches the end of its retention period.

While ctk444 takes every reasonable precaution to safeguard your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for notifying ctk444 immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Rights as a Data Subject

As a user of the ctk444 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data ctk444 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: You may request the deletion of your personal data, subject to ctk444's legal obligations to retain certain records (e.g., AML/KYC data).
• Right to restriction: You may request that ctk444 restricts the processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request that ctk444 provides your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time by contacting support.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact ctk444 customer support at [email protected]. Requests will be acknowledged within five (5) business days (Bangladesh Standard Time) and resolved within thirty (30) calendar days wherever possible. ctk444 may ask you to verify your identity before processing a data rights request.

10. Children and Minors

The ctk444 platform is strictly for adults aged 21 years and above. ctk444 does not knowingly collect personal data from individuals under the age of 21. If ctk444 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has registered or attempted to register on the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Marketing Communications

ctk444 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, game launches, seasonal promotions, and special offers — but only if you have opted in to receive such communications during registration or through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email;
• Updating your communication preferences in your account settings; or
• Contacting ctk444 customer support directly at [email protected].

Opting out of marketing communications will not affect the delivery of essential transactional messages such as deposit confirmations, withdrawal notifications, or security alerts.

12. Changes to This Policy

ctk444 reserves the right to update this Privacy Policy at any time. When material changes are made, ctk444 will notify registered users via the email address associated with their account or through a prominent in-platform notice at least seven (7) days before the changes take effect. The updated Policy will always be available at ctk444.app/privacy-policy.

Continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the Platform and may request account closure by contacting [email protected].

13. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ctk444 holds about you, please contact our customer support team:

Email: [email protected]
Availability: 24/7, Bangladesh Standard Time (BST, UTC+6)
Language: English